We're really able to help customers be more connected with their customers in a new way, but also resolve customer service issues even faster. We learned a lot about that with our core technology, Chatter. You can bring the whole team together and kind of swarm around a case or an escalation. "What does that mean? Swarm means, oh, we have a problem. Benioff told Yahoo Finance that integrating the customer service product with Slack allowed for those cases to "be swarmed." In the company's annual letter, Benioff noted that the integration with Slack improved Salesforce's Service Cloud case close rate by 26%. The deal is expected to close in the second quarter. In December, the software giant signed a definitive agreement to acquire popular messaging software platform Slack Technologies in a cash and stock deal worth $27.7 billion, making it Salesforce's largest-ever acquisition.
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